z bazz Privacy Policy

1 Introduction and Applicability

z bazz ("we", "our", or "platform") has prepared this privacy policy so that you can clearly understand how we handle your personal information. This policy applies to the z bazz website, mobile application, and all services we provide.

Before using this platform, you are requested to carefully read this privacy policy along with our Terms and Conditions. Together, both documents form the complete framework of the relationship and responsibilities between z bazz and the user.

This policy has been prepared in line with applicable data protection laws and digital security regulations in Bangladesh. You must be at least 21 years of age to use our services.

2 What Information Is Collected

2.1 Information You Provide Directly

Information you provide directly when creating an account or using our services includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers
• Login credentials (passwords stored in encrypted form)

2.2 Automatically Collected Information

When you use z bazz, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Page visit times, duration, and navigation information
• Gaming history, betting patterns, and transaction records
• Cookie and session data (discussed in detail below)

2.3 Information Received from Third Parties

In some cases we may receive additional information from payment processing partners or identity verification services. This information is used solely to keep your account secure and to verify financial transactions.

3 Purpose of Using Your Information

z bazz uses collected information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming services, bonuses, cashback, and VIP benefits.
• Financial transactions: To process deposits and withdrawals smoothly.
• Security and fraud prevention: To protect accounts and detect unauthorised activity.
• Customer support: To resolve your issues via live chat or email.
• Responsible gaming: To monitor unusual gaming behaviour and provide assistance when needed.
• Legal compliance: To maintain records as required by applicable law.

We do not sell your information to third parties for advertising or marketing purposes. We will notify you in advance of any new purpose for which your information may be used.

4 Data Storage and Security

4.1 Security Measures

z bazz uses SSL encryption, firewalls, and multi-layer verification processes to keep your personal information secure. Passwords are never stored in plain readable form — they are always stored using strong cryptographic hashing.

4.2 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period due to legal obligations.

4.3 Server Location

Your information may be stored on servers located outside Bangladesh. In such cases we ensure that those servers maintain appropriate security standards.

5 Disclosure of Information and Third Parties

z bazz may share your information with third parties in the following limited circumstances:

• Payment processors: Information necessary to carry out transactions via bKash, Nagad, Rocket, and Upay.
• Identity verification services: To complete the account verification process.
• Game software providers: Limited information necessary to operate gaming services.
• Law enforcement authorities: In response to lawful requests from courts or government authorities under Bangladesh law.
• Fraud prevention: In the investigation of financial crimes or account security breaches.

Other than as stated above, your information will not be disclosed to any third party without your consent.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the z bazz website and app. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: To maintain login sessions and keep core services running. These cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand usage patterns and improve the site's services.

You can manage cookies from your browser settings, but doing so may prevent some services from working correctly.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to see what information z bazz holds about you. We will aim to respond within 30 business days.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Some information can be changed directly from account settings; for other cases, please contact the support team.

7.3 Right to Close Your Account

You may request to close your account at any time. However, some information will be retained for a specified period due to legal obligations. Self-exclusion and permanent account closure options are also available under the Responsible Gaming policy.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn this off from account settings or through customer support.

8 Protection of Minors' Information

z bazz provides services only to persons aged 21 or older. We do not knowingly collect personal information from any minor. If we have reason to believe that an account is being operated by a person under the age of 21, that account will be suspended immediately and the stored information will be deleted.

If parents or guardians believe their minor child is operating an account, please contact customer support — we provide assistance 24/7 in both Bangla and English.

9 Changes to the Privacy Policy

z bazz reserves the right to amend or update this privacy policy as needed. Before any significant change, we will publish a notice on the website and, where possible, notify you directly by registered email or mobile.

Continuing to use the service after changes are made constitutes your acceptance of the new policy. You are therefore encouraged to visit this page regularly.

If you have any questions or concerns, please see our FAQ section or contact the support team directly.

10 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Live chat: Directly via the website or app — available 24/7
• Email: [email protected]

The customer support team provides assistance in both Bangla and English. We will work to resolve your matter as quickly as possible.