FAQ

z bazz FAQ — Deposits, Withdrawals, Games and Betting

From opening an account to withdrawing funds, from live casino to BPL betting — this page has straightforward answers to every important question. Use the index below to jump directly to any section that suits you.

Responsible Gambling

Limits and Controls

Learn about z bazz's limits and self-control features for safe and responsible play.

A cooling-off period lets you pause your account for a set amount of time. To activate it on z bazz, contact support directly via live chat or email. Let them know how long you need and the support team will act quickly. While the cooling-off period is active, no bets or transactions can be made on your account. You can find more details on the responsible gambling page.

If you need a longer break, you can use z bazz's self-exclusion option. Request it through 24/7 live chat or email and the support team will fully deactivate your account for a set period. No promotional messages will be sent during self-exclusion. You cannot reverse it yourself during that time, so think it through carefully before making the request.

There are certain signs to watch out for: spending more than your set budget, repeatedly playing to chase losses, spending time meant for family or work on gambling, or feeling unable to stop. z bazz is always for players aged 21 and over, and is meant for entertainment. If you notice these signs, talk to the support team or take a break.

Besides z bazz's support team, you can reach out to mental health organisations in Bangladesh. Kaan Pete Roi and the National Mental Health Helpline offer assistance. z bazz believes that playing with a clear head is the best experience. If you or someone you know is in trouble, do not delay in seeking help.

Yes, you can request a deposit limit on z bazz to keep your spending in check. Let the support team know and they can set a daily or weekly maximum deposit amount. Lowering a limit takes effect immediately, but increasing it requires a waiting period — this is part of responsible gambling.
Live Casino

Live Dealer Games

The most frequently asked questions about live games from Evolution, Pragmatic Play Live and other studios.

Yes, z bazz's live casino works fully in a mobile browser. Tables from Evolution, Pragmatic Play Live and Ezugi adjust automatically to smaller screens. Use a good 4G or Wi-Fi connection for smooth video streaming. Live tables are also accessible through the Android and iOS apps.

Teen Patti is a three-card game where the dealer and each player receive three cards, and the best combination wins. Andar Bahar is simpler — one card (the joker) is placed face up and players bet on whether the next matching card will land in the Andar or Bahar pile. Virtual versions from providers like JILI are also available on z bazz.

In live roulette, a wheel is spun and a ball lands in one of its slots. You can bet on a specific number, a colour (red or black), odd or even, or a group of numbers. A winning single-number bet pays up to 35:1. The dealer announces the betting deadline, then bets close and the result is shown. Evolution and Ezugi tables are available on z bazz.

z bazz's live dealer tables cater to players with different budgets, from low-stakes tables for beginners to high-stakes tables for experienced players. Each table's limits are shown on screen before you enter the lobby, making it easy to choose the right table for you.

In live dealer games, a real human dealer runs the game from a professional studio via live video camera. Card deals, wheel spins — everything is physical. The outcome depends on real events, not a computer algorithm. These games, streamed from trusted studios like Evolution and SA Gaming, are available on z bazz.
Deposits and Withdrawals

How to Deposit

Answers to questions about deposits and withdrawals via bKash, Nagad, Rocket and Upay.

Log in to your z bazz account and go to the Deposit option. Select Nagad as the payment method, enter the amount (minimum ৳200) and send the payment from Nagad to the number provided. Once the payment is complete, the balance is usually added to your account within a few minutes. If there is an issue, save the reference number and contact support.

Once a bKash payment is completed successfully, the balance is usually added to your z bazz account within a few minutes. It may occasionally take a little longer during peak network times. If your balance has not appeared after 30 minutes, contact live chat support with your bKash SMS or transaction number and they will resolve it quickly.

The minimum deposit on z bazz is ৳200 via any payment method. Once deposited, you can play all games including the slots section. A 120% bonus is available on your first deposit — meaning if you deposit ৳1,000 you receive a ৳1,200 bonus and can start with a total of ৳2,200.

First, wait a few minutes. If it still has not arrived, contact z bazz's 24/7 live chat with a screenshot or transaction ID of the payment. There is also a chance the deposit was rejected and returned to your MFS account — in that case, support will walk you through the correct process. First verify that the payment was sent to the right number.

Withdrawals from z bazz are usually completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. The same timeframe applies for all methods — bKash, Nagad, Rocket and Upay. Before submitting a withdrawal request, make sure your bonus wagering requirements have been met.
Cricket Betting

BPL and International Matches

Questions and answers about how to bet on BPL, T20 World Cup and Bangladesh Tigers matches, and the markets available.

Yes, z bazz offers in-play or live betting. Odds change in real time while a match is in progress and you can place bets before any over or ball. This feature is especially popular for BPL and international T20 matches. Watching the live scorecard and making quick decisions is the core appeal of live betting.

In an accumulator or multi-bet, the results of several matches are combined into a single bet. You win only if every selection is correct; one wrong pick and the entire bet is lost. Example: if three selections have odds of 1.40, 1.80 and 1.90, the combined odds are 1.40 × 1.80 × 1.90 = 4.79 (approx.), so a ৳100 bet could return ৳479. You can find more examples on the cricket betting page.

Popular cricket markets on z bazz include: match winner, over/under runs, top run scorer, wicket-taking bowler, powerplay score and bonus markets. Detailed markets are also available for the Bangladesh Tigers' domestic matches during the BPL season. Extra special markets are added for ICC tournaments.

Decimal odds are straightforward: multiply the odds by your stake to get the total return. Example: Team A has odds of 1.80 and Team B has odds of 2.00. If you place ৳500 on Team B and win, you get back ৳1,000 (profit of ৳500). If Team A wins, you lose ৳500. Odds are never below 1, and the higher the odds, the less likely the market considers that outcome.

International tournaments such as the ICC T20 World Cup or Asia Cup generally have the most markets available. BPL also offers a good number of markets per match. z bazz gives importance to both the Bangladesh Tigers' domestic and international matches with the local market in mind. Check the schedule and market list before placing your bets.
Mobile

Mobile Use

Questions and answers about using z bazz from a smartphone browser, Android APK and iOS app.

On Android, open z bazz in Chrome, tap the menu (three dots) and select "Add to Home Screen". On iPhone, open it in Safari, tap the share icon at the bottom and choose "Add to Home Screen". Once added, you can open z bazz directly from your home screen just like an app, and it will load faster.

Both the Android and iOS z bazz apps are available and must be obtained through official channels. For detailed instructions on getting the app, visit the z bazz App page. Downloading from unofficial sources is not recommended, as those may not be safe.

Yes, the z bazz site works fully in a mobile browser. Slots, live casino, cricket betting — everything can be played easily from Chrome or Safari. A full experience is possible without installing any app. Live dealer game video streams perform well on a 4G or 5G connection.

If your connection drops, there is no need to worry — the game's progress is saved on z bazz's servers. When you reconnect and log back in, the game will resume from where it left off. If a slot spin had already completed, the result will also be on record. If there is any issue, contact support with the game reference number.

z bazz's mobile site is relatively light, so it generally runs well on mid-range Android phones. However, on very old devices or versions older than Android 7, some games or live streams may not run smoothly. For the best experience, keep your browser updated and close unnecessary background apps.

If you did not find your answer, contact us directly

If you don't find the answer to your question on this FAQ page, z bazz's support team is available 24 hours a day, seven days a week. Help is available in both Bengali and English. You can also contact the support team for questions about Terms and Conditions or the Privacy Policy.

Live Chat

Log in to the site and click the live chat icon at the bottom right. You usually get a response within a few seconds.

Email Support

Contact us by email: [email protected] — email is suitable for detailed questions.